President Trump will deliver remarks on Social Security from the Oval Office on Thursday.
Trump was set to make an announcement at around 1 pm ET.
President Trump said 275,000 illegal aliens have been kicked off of Social Security benefits.
WATCH LIVE:
The White House statement on Social Security:
Social Security has transformed customer service.
- The agency is handling 70% more calls than last year, while lowering the average speed of answer by 80%, from 30 minutes to just six minutes.
- Improved use of technology has enabled 90% of calls to the national line to be served via automated self-service options or callbacks, further minimizing hold times.
- Average customer wait times at field offices have declined by 23%, while five times as many visitors have scheduled appointments compared to last year.
- All field offices are fully staffed, with employees returning to the office five days a week for the first time in years to better serve the American people.
Social Security has made vast technology improvements.
- Americans now have 24/7/365 access to their online accounts after reducing the longstanding scheduled downtime of 29 hours per week to zero — enabling over 280,000 more customers to access their online accounts in the first two weeks alone.
- A new recording and transcription system to replace antiquated hardware is near full implementation — increasing accuracy and saving millions of dollars per year.
- Innovative upgrades to phone technology have been deployed to 92% of field offices.
Social Security has driven down backlogs and delivered ahead of schedule.
- There has been a 26% reduction in the backlog of initial disability claims from its all-time high last year, while the average processing time has been cut down by five days and the average wait time for a disability hearing has been cut by 60 days.
- Over 3.1 million payments — totaling more than $17 billion — were sent to eligible beneficiaries under the Social Security Fairness Act five months ahead of schedule.
Social Security has dramatically increased accountability.
- The agency has identified more than $1 billion in cost avoidance and efficiencies this fiscal year.
- The agency has addressed billions of dollars in improper payments.
- After years of delay, Social Security is rolling out a new payroll information exchange that will transmit information directly from payroll providers — saving billions of dollars in payments over the next decade.
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