A Starbucks in Chicago has been forced to temporarily shut down after staff allegedly mocked a senior citizen customer by scrawling “LOSER” across her order, all because she asked for Charlie Kirk’s favorite drink.
On Tuesday, Jacqueline Garretson took to X to expose what happened to her mother-in-law at the Starbucks on Northwest Highway and Harlem Avenue.
“This morning a family member went to Starbucks and ordered Charlie Kirk’s favorite drink — Mint Majesty with honey. When their cup came back, it was marked with the word ‘loser :)’ scribbled across it,” Garretson wrote.
“No customer should ever be mocked or insulted because of what they order or what they believe. This is blatant bias, unprofessional, and unacceptable.”
This morning a family member went to Starbucks and ordered Charlie Kirk’s favorite drink — Mint Majesty with honey.
When their cup came back, it was marked with the word “loser :)” scribbled across it. pic.twitter.com/NHxZjroqCn
— Jacqueline Garretson (@jacgarretson) September 16, 2025
Garretson and her husband quickly demanded answers from management.
WATCH:
Quick update from Chicago: My MIL ordered Charlie Kirk’s favorite Starbucks drink (Mint Majesty + honey) — but the cup came back with “Loser” written on it.
Accountability is key. Video with the District Manager coming shortly. Stay tuned. @MikeDropNews#CharlieKirk pic.twitter.com/feyKZu31I5
— Jacqueline Garretson (@jacgarretson) September 17, 2025
The couple immediately confronted the store’s district manager, demanding swift action against the employee responsible.
Jacqueline Garretson:
I called in yesterday after this incident happened. I’m sure you’ve heard about it. My mother-in-law came in and ordered a Mint Majesty Tea in honor of Charlie Kirk, and this was written on her cup. I’m sure your phone lines have been ringing off the hook, and they’re going to continue to ring off the hook until something happens about the situation.Husband:
Accountability for sure.Jacqueline Garretson:
So what are we doing with all this?District Manager:
We’re in the process of the investigation, figuring out what happened. The people who were here yesterday—we’re trying to understand. We’re still looking into the situation. We are taking action.Husband:
How long does that take? Because it’s been over 24 hours, and I’m sure the person is here right now.District Manager:
Well, we didn’t know for 24 hours.Husband:
You did. You knew immediately.Jacqueline Garretson:
I called yesterday morning. The manager on duty said they would call me yesterday afternoon. Same with my mother-in-law. I heard nothing.District Manager:
What’s challenging right now is that everybody is calling, saying that they were the one it happened to. So we didn’t know which one was the actual incident.Jacqueline Garretson:
Yeah, it’s us. This is our family member. We just picked up the cup.Husband:
It’s my senior citizen mother—she’s not even political.Jacqueline Garretson:
Yeah, she could not be a more unpolitical person whatsoever. But she has morality. She knows what happened to this man is wrong and wanted to order this because it’s trending on social media.Jacqueline Garretson:
So the fact that she left with this cup, then to find out it has “loser” written all over it—that is disgusting.District Manager:
I understand. I understand. All I can say right now is that we’re looking into it and following up on it. I can’t tell you at this moment what the outcome is going to be, because I don’t even know. At this point, it’s not on my terms. The investigation is ongoing.Husband:
So did you ask any of the employees that are here today if they were here yesterday morning? You know who was here. We’re looking for—not corporate bureaucracy—but immediate accountability.District Manager:
I appreciate that.Husband:
And if not, I will have this whole intersection lined with patriots today. I’m not even joking.District Manager:
I don’t think that you are.Husband:
I’m not. That’s my mother.District Manager:
Like I said, I can’t divulge what is happening in the middle of an investigation. I’m not fully in charge of the line. That’s all I can say. What I can do today is help you get a refund on everything.Jacqueline Garretson:
Yes, please refund her. It doesn’t matter if you’re left or right—what happened is wrong, right? And this adds fuel, putting salt in a wound. It just does. I knew Charlie personally, so you’re adding to that.Husband:
I’ll tell you what—you guys picked the wrong person this time. We’re looking for immediate accountability and action, not just corporate callbacks and investigations. I’m talking 5:00 PM today. I want some form of action taken against the employee who represents this business and wrote “loser” on my mother’s cup.
WATCH:
PART 2: Quick update from Chicago: My MIL ordered Charlie Kirk’s favorite Starbucks drink (Mint Majesty + honey) — but the cup came back with “Loser” written on it. Accountability is key. Video #3 coming shortly. Stay tuned.@MikeDropNews#CharlieKirk pic.twitter.com/dRBba5EZHx
— Jacqueline Garretson (@jacgarretson) September 18, 2025
By Wednesday evening, Starbucks had temporarily shut down the Chicago location.
“We asked Starbucks for accountability by 5pm. When we arrived, the store was temporarily closed. Thank you to everyone who has called and stopped into the store over the past 48 hours. We are all Charlie now,” Garretson wrote.
Update 3: We asked Starbucks for accountability by 5pm. When we arrived, the store was temporarily closed. Thank you to everyone who has called and stopped into the store over the past 48 hours. We are all Charlie now. Stay tuned.#CharlieKirk #Accountability #Starbucks pic.twitter.com/G4bcYUFvGb
— Jacqueline Garretson (@jacgarretson) September 18, 2025
Starbucks corporate later issued a statement.
“There are no restrictions on customers using Charlie Kirk’s name on their order, and we are following up with our team.”
But the response only fueled more anger, especially after former New York City Mayor Rudy Giuliani weighed in.
UPDATE: STARBUCKS EMPLOYEES MUST WRITE CHARLIE KIRK’S NAME@MarkAVargas https://t.co/kVP6wFdiEy pic.twitter.com/lD6YocVEsr
— Rudy W. Giuliani (@RudyGiuliani) September 18, 2025
Despite promises from management, Garretson revealed on Thursday that neither the district manager nor Starbucks corporate had reached out more than 48 hours later.
“48+ hours into #LoserGate and still no call back from the District Manager (even though he promised). Corporate hasn’t reached out either despite multiple attempts. Store is closed, only the drive-thru is open — so I can’t even follow up in person,” she posted.
Part 4: 48+ hours into #LoserGate and still no call back from the District Manager (even though he promised). Corporate hasn’t reached out either despite multiple attempts. Store is closed, only the drive-thru is open — so I can’t even follow up in person. #Accountability pic.twitter.com/lNnij2VGWJ
— Jacqueline Garretson (@jacgarretson) September 18, 2025
The Gateway Pundit has reached out to Starbucks for comment.
The post Chicago Store Writes “LOSER” on Cup After Customer Orders Charlie Kirk’s Favorite Drink — Family Demands Accountability as Store SHUTS DOWN Amid Outrage appeared first on The Gateway Pundit.